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What happens in Vegas stays in Vegas… except this

Posted by | Posted in Learning | Posted on 29-11-2011

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You know there’s the saying… “what happens in Vegas, stays in Vegas” but not this time!

I just returned from a short trip to Las Vegas where I was helping dentists to capture affluent
patients for their practice. Basically all they have to do is say “Yes!” and we do all the work.

Back to what happened… I got into a cab on Friday morning and said the usual, “Hello” to the
cab driver not paying a whole lot of attention to who they were when I heard a hearty “Good
morning!” in clear, plain english… American english!

At this point it might sound as if I need some diversity training but if you use taxi cabs much you
soon realize the english isn’t the typical language spoken by the driver. Well, the driver, his name
was Ken, talked about what it was like to drive a cab in Las Vegas, how long he had been driving
and what factors were present to have him drive a cab. It was a great conversation!

It seems that Ken had owned a Home Theater installation business in Los Angeles which he had
sold to move to Vegas to head up sales for a speciality wiring manufacturer. All was good until the
wiring manufacturer sold out and Ken was on the outside. With a child on the way and in need
of affordable insurance, he began to drive a cab. He said it was fascinating for the first few months
but now not so much.

His wife has stated an internet business selling items through e-bay which was bringing in more
than his income from taxi driving.

I didn’t get his contact info that morning and regretted it all that day… I kept thinking about Ken and how
he was coming back from being devastated loosing his job. Having been there before myself, I admired
his hutzpah and can do attitude.

Saturday morning, for my last cab ride, I said the usual “hello” and I heard “Good morning!” It was Ken!
I said, “Hey it’s You!” and exchanged greetings and I promptly asked for his contact information.

You never know when you might get a strike thrown your way in life. Unfortunately it seems to happen
more frequently these days but I look to stories and people like Ken to remind me to never give up!
Thanks Ken, for the reminder to keep on stepping up to the plate. Your attitude is the major factor in
how most things work out.

When I was little our family went through some pretty tough times, My Dad would always say to me
while standing in the doorway of my room before turning out the light… “Remember Jack, tomorrow
is always a better day and remember I love you” Now, knowing what I do about all that was
happening around us as a family, I think he was saying “tomorrow is always a better day…”
more for him than for me.

Remember, what and how you think controls your actions and your actions determine your results…
It all starts with the thinking and tomorrow is always a better day!

Does That Salt Shaker Work?

Posted by | Posted in Learning | Posted on 29-11-2011

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What do you do to make sure your customers enjoy purchasing from you and your company?

Let me tell you about my friend Cricket and how she does it. Cricket works part time (on the weekends in the evenings) at Green Street Restaurant here in Brownsburg. Green Street is a nice little restaurant but what makes is special is Cricket.

If one of the menu items isn’t just right, she will tell you. She’ll also tell you what’s good on a particular evening. But even more than that, she has a set of salt and pepper shakers she keeps just for her tables. The ones the restaurant provides don’t work all that well and are more frustrating than useful. So, Cricket makes sure her customers get the best salt and pepper shakers and ones that work.

It’s extra effort and takes a little planning but I assure you, Cricket makes more than the average wait staff at that restaurant because she really cares about her customers. She takes the extra steps to make sure the evening is enjoyed and that your meal out is enjoyable in the food, the atmosphere and even the utensils.

Next time you’re in Brownsburg on a Friday or Saturday evening, stop in Green Street Restaurant (it’s right next to Kroger’s) ask for Cricket’s area, tell her I recommended her, enjoy your meal, notice the salt and pepper shakers and give her a handsome tip!

Enjoy!

There Are Only So Many Remaining

Posted by | Posted in Learning | Posted on 29-11-2011

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As of the end of this past Saturday, October 2nd there were only 90 days left in 2011. It is the fourth quarter and the question is… “Do you know the score?” Some folks are motivated by deadlines and others by a simple list. Either way, now is the time to take stock of what you need to do to make 2011 a great year.

I was talking with a friend and associate of mine yesterday, Bruce Steinman of ImagePros, (Bruce always says with a grin… “I don’t sell stuff… my stuff helps you sell more!”) and he told me that the fourth quarter is ready for him to make this year a banner year. He had it all figured out. He knew where he was in sales and profits compared to last year and exactly what he needed to do to finish strong! Way to go Bruce!

I think Bruce is a rarity in the business world in that he knew. Many folks I talk to don’t know. It’s not because they’re not smart. It’s because they haven’t thought about it or they don’t think about it on a regular basis. I think that most of us are like the frog in the story where it was put in a pan of luke warm water and the heat, ever so slowly, was turned up. The ol’ frog just thought he was getting more and more comfortable until it was too late and he was cooked! (no actual frogs were harmed in this example).

So my advice, take stock! See where you are in relation to what you set out to do at the beginning of this year. Notice how you are progressing. Then change what you need to so you can move closer to your goal. If you happen to have passed the goal you set for yourself… Congratulations! Now, put a mark up really high on the wall so next year you’ll have to really stretch to surpass it. Not for what you’ll get in achieving the goal but in what you’ll become along the way!

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